Gmail and Outlook integration

Turn order emails in Gmail and Outlook into approved orders

For most wholesale brands, purchase orders still arrive by email: a PDF from a deli, a list typed into the body by a farm shop, a spreadsheet from a distributor. DELLI AI connects to your Gmail or Outlook inbox, reads each order email as it arrives, and turns it into an order you can check and approve. Your replies go out from your own address, in the same thread the customer started.

No card needed. Setup takes about 5 minutes.

How it works

1. Connect your inbox. Sign in with Google or Microsoft from DELLI AI. Connecting your email is the first step of setup, and you can connect more than one inbox.
2. Order emails become orders. New mail is read as it arrives. When an email is a purchase order, DELLI AI pulls out the customer, the products and the quantities and puts it in your order queue.
3. You check and approve. Each order shows the original email thread next to it, read live from your mailbox, so you can see exactly what the customer wrote.
4. Reply in the same thread. Confirmations and questions go out from your address with your signature, threaded into the customer's original conversation.

What moves between your inbox and DELLI AI

• Order emails, in. New messages are read and interpreted, and purchase orders are created from them.
• The email thread, on the order. The order page shows the conversation from your mailbox as it stands now, including replies you sent a minute ago.
• Your replies, out. Sent from your own address, threaded on the original email, with the inbox the customer wrote to copied in so their answer comes back to the order.
• Last contact dates. Mail you send to a customer, from DELLI AI or straight from Gmail or Outlook, updates when you last spoke to them.

Why brands connect their inbox

Good to know

• Gmail and Outlook (Microsoft 365) give the fullest experience, because they keep whole conversations together.
• You choose which address replies are sent from in Settings, under Purchase order defaults. The conversation stays with the inbox that received the order.
• If a team shares order inboxes, each one can be connected.
• Other mailboxes can connect over IMAP. Orders are read the same way, but some IMAP servers can't show the full conversation on the order page, so you see the original order email instead.

Questions